GTC

Cancellation conditions

§ 5 Withdrawal from the Accommodation Agreement - Cancellation fee.

Withdrawal by the accommodation provider:

5.1
If the Accommodation Agreement provides for a down payment and the down payment has not been made by the Party in due time, the Proprietor may rescind the Accommodation Agreement without granting a grace period.
5.2
If the guest does not appear by 6 p.m. on the agreed day of arrival, there is no obligation to provide accommodation unless a later arrival time has been agreed.
5.3
If the Contractual Partner has made a down payment (see 3.3), the rooms shall remain reserved until 12.00 noon on the day following the agreed day of arrival at the latest. In the case of advance payments of more than four days, the obligation to provide accommodation shall end at 6 p.m. on the fourth day, with the day of arrival being counted as the first day, unless the guest announces a later day of arrival.
5.4
The accommodation contract may be terminated by the accommodation provider for objectively justified reasons by means of a unilateral declaration no later than 3 months before the agreed date of arrival of the contracting party, unless otherwise agreed.

Withdrawal by the contractual partner - cancellation fee:

5.5
The accommodation contract may be terminated by unilateral declaration by the contracting party no later than 3 months before the agreed date of arrival of the guest without payment of a cancellation fee.
5.6
Outside the period specified in § 5.5, withdrawal by unilateral declaration by the contractual partner is only possible subject to payment of the following cancellation fees:
- up to 1 month before the arrival date 40 % of the total package price;
- up to 1 week before the day of arrival 70 % of the total package price;
- in the last week before the day of arrival 90 % of the total package price.

§ 5 Withdrawal from the Accommodation Agreement - Cancellation fee.

Obstacles to arrival:

5.7
If the Party is unable to arrive at the accommodating establishment on the day of arrival due to unforeseeable extraordinary circumstances (e.g. extreme snowfall, flooding, etc.), the Party shall not be obliged to pay the agreed remuneration for the days of arrival.
5.8
The obligation to pay for the booked stay shall be revived from the date of arrival if arrival is possible again within three days.

§ 6 Provision of alternative accommodation

6.1
The Proprietor may provide the Party or the guests with adequate substitute accommodation (of the same quality) if this is reasonable for the Party, in particular if the deviation is minor and objectively justified.
6.2
An objective justification is given, for example, if the room(s) has (have) become unusable, guests already accommodated extend their stay, there is an overbooking or other important operational measures necessitate this step.
6.3 Any additional expenses for the replacement accommodation shall be borne by the accommodation provider.

§ 7 Rights of the contractual partner

7.1
By concluding an accommodation contract, the contracting party acquires the right to the customary use of the rented rooms, the facilities of the accommodation establishment, which are customary and without special conditions.
are accessible to the guests for use, and to the usual service. The contractual partner must exercise his rights in accordance with any hotel and/or guest guidelines (house rules).